Support / FAQs

Support

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General Questions

HOW DO I CONTACT YOU?

We’re always here to help. You can contact us 24/7 by submitting a support request.

ORDERS & SHIPPING

HOW DO I PLACE AN ORDER?

Browse items for sale, select your size and tap “Buy.” After you tap buy, enter your contact information, select a payment option and your items will soon be on their way to you.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept several methods of payment. If you purchase items in the United States, we accept American Express, Discover, JCB, MasterCard, and Visa. Alternate methods of payment include Apple Pay, Google Pay, PayPal, Wire Transfer, and Loans.

HAVING ISSUES PURCHASING. WHAT DO I DO?

Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please contact us for additional assistance.

CAN I CANCEL MY ORDER?

You may cancel your order within 3 hours of placing it or before it is confirmed by the seller – whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither has occurred, simply tap the Cancel button on the Orders screen. Please note: There are no cancellations on an offer after it has been accepted by a seller.

HOW DO I KNOW IF THE ITEMS ARE REAL?

We work hard to ensure all items sold on DSCORNER are 100% authentic. We do this by carefully reviewing all sellers and the items they send us with verification codes. If you purchase from us, you can also rest assured knowing that all items are sent to us for verification prior to being shipped to you. Our specialists inspect everything from the label to stitching, texture to color, and so much more.

We offer an Assurance of Authenticity, so if we determine items you purchase are inauthentic or they are not as described, we’ll notify you and offer a full refund.

HOW MUCH DOES THE ASSURANCE OF AUTHENTICITY COST?

We want you to feel comfortable when you purchase on DSCORNER, which is why we offer the Assurance of Authenticity at no additional cost to you.

WHEN WILL I RECEIVE MY ORDER?

All items are shipped to us first for authentication and verification before being delivered to the buyer. It will typically take 7-10 business days (M-F) for orders to be delivered to buyers located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.

For international orders, delivery times vary due to customs. For items with a delivery address in the People’s Republic of China, import duties will be included at checkout for buyers who enter their national identification number and the items will be delivered duty paid (i.e., no duties should be required to be paid upon delivery). For all other international orders and for items with a delivery address in the People’s Republic of China where a buyer does not enter their national identification number, import duties are not included, and you will be responsible for them upon arrival. Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.

I PLACED AN ORDER, BUT DIDN’T RECEIVE A CONFIRMATION EMAIL.

If you’re using the app, tap on the Profile icon, then Orders to make sure your order was processed. If you see that it was, click Settings and Edit Profile to make sure we have your email address correctly. You can also contact us for additional assistance.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Please note that DSCORNER is unable to change a shipping address once the order has been placed. You may, however, cancel your order (within 3 hours of placing it and/or before it is confirmed by the seller, whichever comes first), and place the order again with the correct shipping address.

I NEVER RECEIVED MY ORDER. WHAT DO I DO?

If you’re using the app, check the Orders tab in your Profile to make sure your order was shipped. If it was, check the tracking number to see where the order is currently located. If it was delivered and you still have not received your order or if you placed your order through the website, please contact us.

For security and privacy reasons, we ensure successful delivery to the shipping address provided at checkout.

SALES TAX

DOES DSCORNER CHARGE SALES TAX?

For United States customers, in light of a recent Supreme Court decision in South Dakota v. Wayfair, Inc., and based on applicable state tax laws, DSCORNER collects and remits sales tax on orders shipped to customers in certain states.

WHEN WILL I BE CHARGED SALES TAX?

  • DSCORNER collects sales tax on sales shipped to applicable states affected by the Supreme Court decision and will continue to monitor additional states that may require sales tax collection.
  • Sales tax will apply based on a buyer’s shipping address rather than a buyer’s billing address.
  • Sales tax will apply to all purchases for applicable states, even for current offers that are completed at a later time.

HOW MUCH WILL I BE CHARGED FOR SALES TAX?

Applicable sales tax rates may vary by state. Note that some states may include shipping fees in the calculation of sales tax while other states may exclude shipping fees.

WHY IS DSCORNER NOW COLLECTING SALES TAX?

In light of a recent Supreme Court decision in South Dakota v. Wayfair, Inc. and applicable state law, certain states now require e-commerce marketplaces to collect and remit sales tax regardless of whether or not the marketplace has a physical presence in such state. DSCORNER is now required to comply with applicable law in certain states requiring DSCORNER to collect and remit sales and use tax on your behalf.

WHAT DOES 'ESTIMATED TAX' MEAN?

To help provide a total cost inclusive of tax, we will estimate the applicable sales tax based on the delivery address entered at checkout. The estimated tax amount displayed may be updated when your order is finalized and completed.

WHAT IS THE AUSTRALIAN GOODS AND SERVICES TAX?

DSCORNER is required to collect and remit a 10% Goods and Services Tax (GST) on certain orders that are shipped to an address located in Australia and the total value of the order (including shipping costs) is less than or equal to $1,000 AUD. Please note that additional duties and taxes may be collected at the time of delivery.

WHY AM I BEING CHARGED A CROSS-BORDER E-COMMERCE TAX?

If you entered your People’s Republic of China ID number at checkout then you will be charged a cross-border e-commerce tax in compliance with applicable laws and regulations. This tax is meant to represent all applicable customs duties and taxes and no additional charges should be incurred upon your receipt of the item(s). If you do not enter this information at checkout, you will be liable for any applicable customs duties and/or taxes charged by the carrier upon receipt of your item(s). 

SELLING ON DSCORNER

HOW DO I SELL ON DSCORNER?

To ensure quality and authentic items, we’re currently only allowing a select group of sellers. We encourage you to request to become a seller on DSCORNER by tapping on the Sell tab on the app and filling out the required information. We’ll notify you as soon as your request has been approved.

I REQUESTED TO SELL. WHEN WILL MY ACCOUNT BE APPROVED?

We appreciate your interest in selling on DSCORNER. We are currently approving sellers with good reputations in small batches, on a rolling basis. We do this to ensure the app runs smoothly and so we can provide the best possible experience to our users.

CAN I SHARE A SELLER ACCOUNT?

While you can share a seller account, we highly recommend you maintain your own account to streamline communication and reduce liability. Please note: We will only communicate with and acknowledge requests made by the primary account holder. The primary account holder is classified as the person whose name, email, phone number, home address, and banking information is listed on the account.

CAN I CREATE MORE THAN ONE SELLER ACCOUNT?

Each user is only allowed to create one seller account. Users who are found to have created more than one seller account may be suspended from selling.

WHAT IS MY SELLER FEE?

Your seller fee depends on your location and the address associated with your account. Selling from outside of the United States is only available to select sellers at this time.

  • United States = $5
  • Canada = $20
  • Guam = $25
  • Europe = $30

WHAT ARE THE COMMISSIONS FOR SELLING ON DSCORNER?

The commission fee is 9.5% + the seller fee for a seller in good standing. The commission fee can increase to a maximum of 20% + the seller fee, depending on the number of seller cancellations and verification issues, as described in more detail below.

AS A SELLER, DO I PAY FOR SHIPPING?

Once the sale is confirmed by you, we’ll send you a prepaid, pre-addressed shipping label via email. Please use this to avoid any tracking errors and delays with earnings.

WHEN DO SELLERS GET PAID?

Your earnings will be added to your DSCORNER account for cash out as soon as your items have been authenticated by our specialists. We then take on the responsibility of shipping to the buyer and dealing with any issues.

HOW DO I CASH OUT?

You have two options: You can either have your funds deposited to your bank account through ACH direct deposit or to your PayPal account. There is a 2.9% fee for all cashouts. If you’d like to deposit your funds, simply tap the Sell tab on the app, then tap “Credits”, then tap “Cash Out” and fill out the required information. When entering your information, please make sure everything is accurate and correct. INCORRECT OR INACCURATE INFORMATION WILL LEAD TO DELAYS WITH YOUR DEPOSIT.

Once your cash out method has been approved, the funds will be deposited. Please allow 2-3 business days for the banks to process. Business days are Monday – Friday, excluding holidays and if you cash out after business hours, the first day would be the following business day.

HOW DO I LIST ITEMS FOR SALE?

After your account is approved for selling, you can tap the Sell tab to list your items. Start by searching for the SKU, which can be found on the box or inside the item, enter the condition, price and take the required photos. Sellers listing items that are used or new with defects or who have a seller rating below 50 are required to take photos.

WHY AM I SUPPOSED TO SHIP MY ITEMS TO DSCORNER?

To ensure all items sold on DSCORNER are authentic, sellers are required to send their items to us for verification by our specialists. Once your items have been authenticated, we’ll deposit your earnings to your account for cash out and take on the responsibility of shipping to the buyer.

I ACCIDENTALLY SENT ITEMS UNRELATED TO MY ORDER. CAN I GET THEM BACK?

Please contact us if you believe you have sent items to us unrelated to your order.

How is sales tax calculated on my order?

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WHY ARE MY PHOTOS BEING REJECTED?

We require clear photos that follow our photo guidelines with verification codes. The photos you upload must be of the items in your possession that you intend to sell and ship. Any issues such as damage, discoloration, or flaws should be clearly photographed.

HOW DO I EDIT MY LISTING?

Tap the Sell tab, then “Listings” to select the items you’d like to edit. Once you’ve selected the items, you will be taken to your listing, where you can edit the size, condition, price, photos and input any defects. Please don’t forget to save your changes.

HOW CAN I ENSURE MY ITEMS SELL?

Share your listing across mobile and web to help your items sell more quickly. Simply tap “Share” after you’ve listed your items, and select from Instagram, Twitter, Facebook, SMS and/or Email.

MY ITEMS JUST SOLD. WHAT DO I DO NEXT?

Congrats! Please first confirm the order, then tap the generate label. We’ll then send you a prepaid, pre-addressed shipping label. Each shipping label has a tracking number connected to the order for us as well as for the buyer to track.

HOW DO I SHIP THE ITEMS I'VE SOLD?

Once you receive the prepaid shipping label, follow the instructions below and drop it off with the courier listed on the prepaid shipping label within 3 business days (Monday – Saturday for FedEx, UPS, and USPS) of the order being placed.

  • Package each shoebox in a sufficiently sized cardboard box with bubble wrap or packing paper to ensure that the item is secure. Please do not ship items using only the shoebox.
  • Ship each sale made on the app separately (i.e., one shoebox per cardboard box per prepaid shipping label).
  • Remove all Hazmat warnings, labels, and stickers from the shipping box to avoid unnecessary delays.
  • Use the prepaid shipping label that corresponds to that specific sale. This will ensure that your transaction is properly processed without delay. You will receive one prepaid shipping label for each item you sell on the app.
  • Drop the package off with the courier listed on the prepaid shipping label within 3 business days (Monday – Saturday for FedEx, UPS, and USPS) of the order being placed.
  • Once the package is dropped off and scanned by the courier, mark the order as “Dropped Off” in the app.

You must ship from a location within the country/region referenced in your return address. For example, if your return address is located within the US, your package needs to come from the US. Your package cannot come from Canada if your return address is located within the US. Otherwise, we are not liable for any imposed customs fees or lost merchandise.

If your sale is not confirmed within 24 hours of the order being placed and shipped within 3 business days (Monday – Saturday for FedEx, UPS, and USPS) of the order being placed, it will be canceled.

Items returned to the seller will only be sent to the return address indicated on your profile in the app at the time we process your return.

If you do not use the prepaid shipping label provided by DSCORNER, DSCORNER will not be liable for any lost, missing or damaged items.

DSCORNER is not responsible for items that are not shipped in compliance with the guidelines set forth above.

HOW DO I GET MY PREPAID SHIPPING LABEL?

Your prepaid, pre-addressed shipping label will be sent to you once you have confirmed the sale in the app. Please use this to avoid any tracking errors and delays with earnings.

WHY AM I SUPPOSED TO SHIP MY ITEMS TO DSCORNER?

To ensure all items sold on DSCORNER are authentic, sellers are required to send their items to us for verification by our specialists. Once your items have been authenticated, we’ll deposit your earnings to your account for cash out and take on the responsibility of shipping to the buyer.

I ACCIDENTALLY SENT ITEMS UNRELATED TO MY ORDER. CAN I GET THEM BACK?

Please contact us if you believe you have sent items to us unrelated to your order.

WHAT HAPPENS IF MY ITEMS ARE FOUND TO BE FAKE?

If you send items to us that we deem inauthentic or unsellable in our sole and reasonable discretion, the buyer will be refunded the full amount they paid for the items and you will have the option to have the items sent back to you or disposed of by us. If you choose to have the items sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your items are inauthentic or unsellable or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the items in our reasonable discretion.

WHY WAS MY SELLER ACCOUNT SUSPENDED?

We suspend sellers who (i) repeatedly attempt to sell inauthentic items, (ii) have more than one seller account, or (iii) have seller ratings below 50. If you feel as though your seller account was canceled or suspended by mistake, please contact us.

I ACCEPTED AN OFFER, BUT THE ORDER DID NOT GO THROUGH. WHAT HAPPENED?

This was likely due to a payment method being declined for insufficient funds. When buyers place offers, we issue an authorization to ensure they have the funds, but because it can take several days before the offer is accepted, there is no guarantee the funds are still available at the time the offer is accepted.

DSCORNER GIVEAWAY TERMS

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN A PRIZE. VOID WHERE PROHIBITED. This promotion is sponsored by DSCorner, Inc. dba DSCORNER, 10 Avenue George V 75008 Paris, France (“Sponsor”). This promotion will run from July 1, 2019, to December 31, 2019. Entrants may participate by completing the survey. Sponsor reserves the right to cancel, terminate or modify the promotion if it cannot be operated, conducted or completed as planned, for any reason. The promotion is open to all recipients aged 13 years or older. All applicable federal, state and local laws and regulations apply. Participation constitutes entrant’s full and unconditional agreement to this paragraph, Typeform’s terms and conditions (as applicable), and Sponsor’s decisions, which are final and binding in all matters related to this promotion. Sponsor will conduct a random drawing from all complete and eligible entries to determine one winner who will be notified by email. There will be six prizes awarded during the promotional period, each consisting of DSCORNER credit in the amount of $250.00 USD. Odds of winning depend on the number of eligible entries received. No transfers, prize substitutions or cash redemptions will be made, except at Sponsor’s sole discretion. All state, federal and local taxes are the sole responsibility of the winner. By entering, entrant agrees to release, defend, hold harmless and indemnify Sponsor against any and all liability, damages or causes of action with respect to or arising out of any injuries, losses or damages of any kind caused by participation in the promotion. This promotion will be governed by and construed in accordance with the laws of the Paris, France without giving effect to the conflict of laws rules thereof and any matters or proceedings will take place in Paris, France.

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